It's nice to meet you here. Thank you for your purchase on saturnbirdcoffee.com, Below are our Shipping Policy’s terms and conditions.
If you have already completed your purchase at saturnbird.We make every effort to process your order within 24hours.
Please note that weekends and or holidays will be made delayed shipment.
All purchases made through saturnbird.com will be shipped by FedEx or UPS ground shipping. It is all free! This is how we love our customers. Please talk to customer service for a quote on expedited shipping. We do not ship internationally and to military bases（for example APO、FPO、DPO). Sorry for all the inconvenience.
All processed orders will dispatch within 1-3 days from Monday to Friday. However, the shipment for high volume orders (on the season) may be delayed for 2-3 days. Nevertheless, in case of delay, we will notify you thru email or immediately contact you via phone call. Kindly give us additional days to fulfill our obligation. If you have any questions please contact us via email@example.com.
Below is the promised delivery time for the United States(Pls note that the arrival time in peak season will be delayed):
|Country/Region||Delivery Time||Free Shipping|
|US||3-8 business days||Free Shipping|
Order confirmation & tracking
Once your order is successfully processed, an order confirmation email will be sent to you. After the carrier scans your order, another shipping confirmation email with the relevant tracking number will be sent out. You can track your parcel via the following links:
Customs, Duties, and Taxes
The customs duties and taxes that will be imposed during or after the shipment of the order are not the responsibility of saturnbirdcoffee.com. Hence, any fees (tariffs, etc) that will be applied shall be the customer’s obligation.
Late arrival of order
While we try our level best to ensure you receive your order within 3-8 days of your purchase, we cannot guarantee that due to the ongoing COVID-19 pandemic and other unforeseen circumstances that may affect shipping and inventory issues. We are unable to refund for items not being delivered by a specific date, special occasion, or holiday. Each product description states how long shipping could take. Please take note of this when ordering. Once an order has shipped we will no longer be able to edit or cancel the order.
You can always contact us for any return questions at firstname.lastname@example.org.We will respond to all your questions within 24-48 hours.